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Terms & Conditions

PAYMENT

You can order and pay online by Visa, MasterCard, Amex or other credit cards, in addition to PayPal.

 

SATISFACTION GUARANTEE

We are confident that you will be happy with the resources you order from Tearfund. However, should any item not fulfill your expectations or you wish to cancel your order for any reason, simply call us on +44 (0)20 8943 7724 within 14 working days of receipt of your goods and we will arrange an immediate replacement or refund if appropriate. A working day is any day except a Saturday, Sunday or public holiday. If you are cancelling your order you must return the goods at your own expense, unused and in the condition in which they were supplied. Under the Distance Selling Regulations, we will then refund the price of the goods and any delivery charges paid as part of your original order if appropriate. This is in addition to your statutory rights.

 

RETURNS

Items being returned under the terms of our satisfaction guarantee should be sent to: International Publications, Tearfund, 100 Church Road, Teddington TW11 8QE, UK.

 

DATA PROTECTION

We will keep a record of your address details for the purposes of processing your order and any follow up customer service requirements. We’d love to use your telephone number and email to contact you occasionally. We will share updates of how Jesus’ love is reaching desperate families across the world or chat with you about your support. Of course, you can change your preferences at any time – just email publications@tearfund.org or call 020 8943 7724. We promise never to pass your details on to another organisation for marketing purposes.

 

SECURITY

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

LEGAL

Copyright:

Copyright, trademarks and all intellectual property rights on the Tearfund resources web pages are the property of Tearfund or its group companies, who have sole legal and beneficial title, except where we state otherwise. Compliance with copyright law is your liability.

Copying or distribution for any commercial or business use is not permitted without prior written consent from Tearfund. For more on our copyright policy click here.

All copyright, design rights and database rights and other intellectual property rights in the online services remain the sole property of Tearfund or its licensors.

You may reproduce Tearfund copyright material appearing on this website free of charge without specific permission for private personal use as long as the copyright source indications are also copied, the document is not changed in any way, it is copied in its entirety and is not reproduced in a derogatory or misleading manner or context.  For all other uses, including all commercial use, please complete our Permission Request Form.

You cannot, however, reproduce copyright material owned by any other person. For example, you cannot reproduce photographs which are the property of a news agency or copy articles which are marked as being owned by a particular newspaper such as The Guardian.

We are happy for some of our material to be used in church or school publications without specific permission. Where this is the case it will be clearly indicated. In all other cases, if you wish to reproduce content from our website please contact us for permission at publications@tearfund.org.

 

Legal:

Tearfund is a company limited by guarantee registered in England No. 994339 and a registered charity No. 265464 (England and Wales) and SC037624 (Scotland). Registered office: 100 Church Road, Teddington TW11 8QE, UK. VAT number: 731688613. www.tearfund.org If you would like further information regarding any of the information presented here, or if we have not answered your questions satisfactorily or you need specific information about a product, please email us at publications@tearfund.org or call 020 8943 7724 and a member of our publications team will be ready to help.

 

PRIVACY POLICY

Tearfund is committed to protecting your privacy. We aim to ensure that any information you give us is held securely and safely.

This statement explains how we collect, use and store information via our website and its implications for you. This statement should be read in conjunction with our Terms and Conditions.

Tearfund holds and processes personal details in accordance with the Data Protection Act 1998 and is registered with the Information Commissioner, as data controller.

If you have any queries about how your information is handled please contact us on enquiries@tearfund.org or you can write to us at:

 

Data Protection Officer

Tearfund

100 Church Road

Teddington

TW11 8QE

UK

 

YOUR RIGHTS

It is your right to request details of the information we hold about you. To receive a copy of the personal information we hold about you please write to our Data Protection Officer at the address given above enclosing a cheque for £10 made payable to Tearfund. We will respond within 40 days of receiving your letter.

 

WHAT INFORMATION WE COLLECT

We collect data from our website for a number of reasons, primarily to provide you with the most useful and relevant information and services from Tearfund and Tearfund Trading Limited. We do this through collecting and analysing both anonymous, or aggregate, data, and personal data volunteered by you online.

In some areas of our website, for example forms, emails, polls and survey submissions, we collect personal data such as your name, address and telephone number. Other data may be collected automatically such as details of your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise.

We may use this personally identifiable information for the following:

to customise the content on the Tearfund website and to such visitors' current and future needs to process any requests, applications or transactions undertaken by you for internal administration and analysis

We use this information only for the reason you have supplied it or any other reason for which you have given us permission to do so. Tearfund does not sell, rent, or disclose any information to third parties for their marketing purposes.

Where relevant, information is provided to explain why the data is being collected and how it will be used. In some cases we may ask you to 'opt-in' to receive future communications including email, or text marketing.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

In other cases, when we ask you for information about yourself you may, by ticking the appropriate box provided, tell us that you do not want future communications from us.

If you enter sensitive personal data, including but not limited to your racial or ethnic origin, political opinions, religious or spiritual beliefs or your physical or mental health or condition, you hereby consent to the use of such data.

In addition to information given explicitly by you, we also collect information about your visit to our website (for example, the date and time of your visit and the pages that you view). This information is collected in aggregate form and is anonymous. This kind of data helps us to understand how our visitors use our site so that future website development can better meet your needs.

 

COOKIES

We collect data using cookies. A cookie is an alphanumeric text file that is sent from a website and stored on your computer's hard drive by your web browser to collect standard internet log information and visitor behaviour information. You can turn off the cookie function, however if you opt to do this you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

The use of cookies is an industry standard of most major websites.

If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled. To enjoy the Tearfund site to the full, we recommend that you leave them switched on.

If you register with us or if you continue to use our site, you agree to our use of cookies.

 

USE OF IP ADDRESSES

We collect IP addresses to obtain aggregate information on the use of this website. An IP address is a number assigned to your computer by a web server when you're on the web. When you are on our site, we have a server that logs your computer's IP address.

We only use the information we find out from tracking IP addresses in the aggregate, such as how many users entered a specific area of our site, and not to track a specific IP address to identify an individual user. However, we may use such information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.

 

WHY WE'RE INTERESTED

The information we gather helps us to send you the right thing at the right time – to fulfil orders for resources, send you updates and information about emergencies, and provide you with products or services. We may also use your details to contact you some time in the future to tell you about our work. Our policy is to email you only if you have indicated to us that you want electronic communication from us.

This is in accordance with the Privacy and Electronic Communication Regulations. All our emails will offer you the chance to decline future emails.

 

RESPECTING YOUR PRIVACY

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Tearfund will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Tearfund does not sell, rent or pass on any information about you to other organisations. However, we may share your data with subsidiary companies of Tearfund and, if necessary, provide you with information or services that you have requested, with our partners or affiliates with whom we work or who work for us.

We may also need to pass on information when required by law or by a regulatory body (for example, for a Gift Aid audit by the Inland Revenue or if asked for details by a law enforcement agency). We may provide third parties with overall information about visitors and users to our site, but this information, other than as explained above, is both aggregate and anonymous.

Occasionally, we employ agents to carry out tasks on our behalf, such as fulfilling orders or processing donations. These agents are bound by contract to protect your privacy just as we would ourselves.

Tearfund endeavours to keep the data we hold about you up to date. Should you spot any errors, or you no longer wish to receive information from us, please contact us.

 

SAFE AND SECURE

We maintain a high level of physical and electronic security in relation to the collection, storage and disclosure of your information. We take reasonable steps to ensure that any information we hold about you is protected. Our intention is to use Secure Socket Layer (SSL) software, which encrypts information given over the internet to protect all personal data as soon as it is possible.

The software scrambles data transmitted between your computer and our server, where it is unscrambled securely. While we make every reasonable effort to ensure that information sent to us is done so securely, we cannot warrant the security of information transmitted to us through the internet. When you transmit information to us via the internet, you do so at your own risk.

 

CHANGES TO TEARFUND’S PRIVACY STATEMENT

From time to time, we will make changes to this statement to keep it up to date and relevant. Please make sure you check regularly to see what's changed.

At Tearfund we promise never to pass your details to another organisation for marketing purposes. From time to time we may wish to contact you with details of resources and opportunities relating to poverty reduction. Please tick this box if you do not wish to receive this information.

 

GOVERNING LAW AND JURISDICTION

These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, these terms and conditions or its subject matter or formation (including non-contractual disputes or claims).

 

GOVERNING LANGUAGE 

These terms and conditions are drafted in the English language.

Any notice given under or in connection with these terms and conditions shall be in English. All other documents provided under or in connection with these terms and conditions shall be in English, or accompanied by a certified English translation. 

The English language version of these terms and conditions and any notice or other document relating to them shall prevail if there is a conflict.

English