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Delivery Information

All orders shipped outside the UK (including the EU) may be subject to VAT. Customers will be charged upon delivery of the goods by the carrier.

Delivery charge

Postage is included in the cost of the publication.


Order despatch

Your order will be posted within 14 days, subject to stock availability. If you have not received your order within 1 month please contact us to resolve the issue.



Items being returned under the terms of our satisfaction guarantee should be sent to: International Publications, Tearfund, 100 Church Road, Teddington TW11 8QE.


Satisfaction Guarantee

We are confident that you will be happy with the resources you order from Tearfund. However, should any item not fulfill your expectations or you wish to cancel your order for any reason, simply call us on 020 8943 7724 within 14 working days of receipt of your goods and we will arrange an immediate replacement or refund if appropriate. A working day is any day except a Saturday, Sunday or public holiday. If you are cancelling your order you must return the goods at your own expense, unused and in the condition in which they were supplied. Under the Distance Selling Regulations, we will then refund the price of the goods and any delivery charges paid as part of your original order if appropriate. This is in addition to your statutory rights.